Clinic Policies

APPOINTMENT CANCELLATION & NO SHOW POLICY

Your appointment and well-being is very important to me, booking an appointment means you are holding a space on my calendar that is no longer available to other clients. In order to be respectful to myself and other clients please call/SMS as soon as you know you will not be able to make your appointment.

If cancellation is necessary, 24 hours  notice prior to your appointment is required. Appointments are high in demand and due to the strenuous nature of massage therapy, the care, effort and quality I provide limits myself to see a capacity number, and your advance notice will allow another client access to that appointment time.

Payment for your appointment will be charged in full on your next visit when insufficient notice or failing to show up for a scheduled appointment. Please do not rely on reminder messages, it is a courtesy service only.

In event of a true unavoidable emergency e.g. illness or family emergency the cancellation fee will not apply.

LATE ARRIVAL POLICY

It is understandable we can all run late for an appointment, I allow for up to 15 minutes, however your appointment time will be cut short and will not be extended as it will run into my next appointment & I need a break in between clients & for Covid-19 cleaning. You are required to pay for the full appointment. Greater than 15mins late to your appointment will result in automatic cancellation and subjected to the cancellation fee.

TREATMENT TIME POLICY

Includes IN and OUT time and it is the responsibility of the client to make the appointment on time.

Given the condition of the client the massage therapist Sindy Maricic will use her discretion to continue or cease treatment to give the best possible result and is not subjected to the time.

PRE TREATMENT POLICY

Present all conditions/symptoms you need to have looked at before treatment begins so I can develop the best treatment plan suited for you.

Up to 2 symptoms can be looked at during your appointment, given the nature of you symptom the Massage Therapist will advise what is realistic to treat in the given time frame.

POST TREATMENT POLICY

Exercise and or any other strenuous activity is not advised for 24 hours after treatment.

Treatment that includes dry needling, will experience temporary post needle soreness, recovery time is subject to each individual.

Treatment that includes cupping, will experience temporary post discolouration cupping marks, recovery time is subject to each individual.

With massage treatment, muscle soreness can be experienced, It is a possibility symptoms can get worse after treatment.

Plenty of water after is recommended with lemon or lime to flush out the toxins released and to minimise the feeling of nauseous in some cases after treatment.

If you are dissatisfied with the treatment, no monies are refundable.